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Tucows and No Ears
Please answer the phone. This is your money calling.

Colorado Arts Net Editorial - Wed. December 20, 2006
Since 1999, I've registered over a hundred domain names with Tucows, a well known company, on behalf of myself and assorted web design clients. Thus I was hoping to become a direct Tucows domain reseller. But in recent days I'm beginning to wonder if the company still exists.

To wit, I am currently on hold with thick cob webs being built on my body. Naturally, I sent Tucows an email last week using their online form at Tucows.com and got no response. Thus at 1:08pm today I called the Tucows toll free number at
1-800-371-6992

That was a full ONE HOUR and FORTY MINUTES ago and I am still on hold waiting for someone to pick up the phone. Every ten minutes I get a recording telling me to remain on hold. Like thousands of other naive customers trying to call Tucows, I obey, misled into thinking they are sincere about answering.

To the best of my knowledge, today is not a holiday in Canada. For almost two hours I have heard nothing but the worst rock music piped into my phone from 99.9 "Mix" FM radio in Toronto. I have a message for corporations like Tucows and anyone naive enough to invest in them:

Any company that can't answer the phone with a live human voice in a few minutes is unaware, uncommitted and unethical in its gratuitous waste of everyone's time. Unresponsiveness is a strong sign of nonexistent corporate morale in any firm. It is a basic social obligation that every sincere corporation will maintain enough trained staff to answer the phone promptly, not in two hours. When a company does not bother to answer its emails and phone, one must wonder if its corporate officers are under investigation for killing its customers in cold blood. Such companies do not deserve your patronage and they would appear to be risky stock investments given that they have no sincere commitment to customers whatsoever.

Tucows, aka OpenSRS, happens to be one of the largest domain registrars in the world. And apparently that's all they want you to know..

Please continue to hold, someone will be with you shortly! Please continue to hold, someone will be with you shortly! Please continue to hold, someone will be with you shortly! Please continue to hold, someone will be with you shortly! Please continue to hold, someone will be with you shortly! Please continue to hold, someone will be with you shortly! Please continue to hold, someone will be with you shortly! Please continue to hold, someone will be with you shortly! Please continue to hold, someone will be with you shortly! Please continue to hold, someone will be with you shortly! Please continue to hold, someone will be with you shortly!


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